Deliver personalised and actionable Intercom support at scale

Suni is an AI support agent that integrates with Intercom to provide intelligent customer support at scale.

It automatically responds to customer inquiries, asks you whenever it can’t answer something and updates its own knowledge base so it can answer in the future. It’s the perfect system to accompany your support team and scale personalised service to your customers infinitely.

Examples of Suni in action for us at Relevance:

Suni is a template that you can customize to match your support workflow. While it comes with powerful default capabilities, its true potential lies in how you adapt it to your specific needs.

For example, at Relevance, we've equipped Suni with tools that allow it to check details about the user’s plan on Stripe.

Getting started

Start by cloning the base Suni template here:

This template includes several key tools:

• Tools for managing customer conversations in Intercom
• Knowledge tools for storing and retrieving support answers
• Tools for retrieving conversation history and labeling conversations